We accept Paypal payments only as it is more secure for both customer and seller

Please see each individual Yarn for shipping costs

We send our orders with Royal Mail, if you require special delivery or signed for, please contact us before making the transaction; We will calculate the shipping cost and create a custom listing for you.

UK - Orders are sent via Royal Mail 1st Class post and should arrive within 1-2 days.
EUROPE - Orders are sent Airmail and should arrive within a week or two.
USA - Orders are sent via Royal Mail Airmail and should arrive within a week or two, but can sometimes take much longer, depending on security at customs/frequency of airmail flights etc. There are currently delays being experience between the UK and the US at present with some mail taking up to 6 weeks or more to arrive.
REST OF THE WORLD - Orders are sent Airmail and should take a week or two to arrive.

We cannot deal with any claims for lost parcels until 15 WORKING (Mon - Fri) days have passed for UK orders, 20 working days for European orders and 25 working days for International orders. These are the guidelines set by Royal Mail and we cannot deal with missing parcels until this time.

Once a claim has been made we will arrange to send you a replacement, an alternative if no longer available or a refund.

A CN22 form has to be completed for all orders outside the EU and you are responsible for any import duties or taxes incurred on receipt of the parcel into your country.

Please bear in mind that we dye skeins in small batches through dip dyeing and handpainting, so if you have a large project in mind, please contact us so that I can make sure you get skeins from the same lot or we can also dye a specific lot up for you!! Also please bear in mind that whilst every effort is made to ensure the photograph accurately reflects the yarn colour monitors do vary.

If you have any questions please email us at Jelliebeanyarns [!at] hotmail.co.uk

Thank you!